Challenges and Opportunities of Online Learning Implementation During the COVID-19 Pandemic: Lecturers’ Perspective

The COVID-19 pandemic has changed the way learning is conducted in several countries. Face-to-face interaction has been prohibited to help prevent the spread of the virus even further. This situation has necessitated the transition from face-to-face to long distance learning. Lecturers' participation in using e-Learning platforms is one of the main factors that has influenced the transition. However, lecturers have faced many challenges during the transition period. Those challenges must be identified so that institutions can provide the support lecturers need. This study aims to identify the challenges and opportunities that come from online learning based on the lecturer’s perspective. A systematic literature review (SLR) is used to identify challenges and opportunities of online learning from previous studies. The findings of the current study show three major themes related to these challenges: individual, institutional, and technological. Furthermore, it finds that online learning provides opportunities to explore new ways of teaching and using technology for learning purposes, such as utilizing online learning tools for course assignments or quizzes. © 2021 IEEE

A Cross-Cultural Adaptation of Chatbot Usability Questionnaire (CUQ): Indonesian Version

Chatbots are a highly developed technology, especially in the current COVID-19 pandemic to apply contactless activities. Unfortunately, most of companies that have been implemented chatbot has failed gained benefit from the chatbot. This shows companies need to evaluate usability of the chatbot. One of specific questionnaire to evaluate usability of chatbot is Chatbot Usability Questionnaire (CUQ). Currently CUQ is only available in English and there is no research that provides CUQ in the Indonesian version. This research focuses on translating CUQ and producing a reliable Indonesian version of CUQ. CUQ needs to be adapted naturally into Indonesian so it can be understood by all types of users. Cross-cultural adaptation approach is used to translate CUQ to Indonesia. The reliability test was run with 100 respondents and resulted in Cronbach's alpha value of 0.749. This value indicated that CUQ is reliable and can be used in chatbot research and evaluation. © 2021 IEEE